Refund policy

RETURN POLICY

 

We are always happy to process returns providing the request is genuine and for the right reason. As online sellers, we have to accept returns in line with consumer legislation.

 

For details on our refund deadlines and policies, please refer to the information below. Please note that our policies differ between products and that payment options may vary from one Service to another. Please also note that we treat violations of our Terms and Conditions very seriously, and we have no obligation to offer refunds to users who violate these terms, even if their requests are made within the designated refund period. You must meet the following criteria for a Refund.

Refunds are not eligible for change of mind, unworn and unused items. We accept exchanges or will be applied onto a credit note.

 

Defective, damaged, or incorrect items:

 

  • If your products are faulty when they are delivered, you may return the defective products to us. If you return the products to us, we will (at our option) repair or replace the products or provide you with a refund of the purchase price and the price of delivery.

 

  • If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.

 

  • To return faulty products, you must contact us within 24 hours of receipt of products, and it takes 15 days to return or exchange the products

 

  • To inform us that you wish to return the products. We will then provide you with details of where to return the products and complete the returns process.

 

  • We cannot accept items back that have been opened or used unless you received the item in a damaged or defective condition.

 

  • Damaged or defective items returned without their original packaging will not receive a refund.


SALE ITEMS – NO EXCHANGE & NO REFUND POLICY


Please read carefully before purchasing.


All items marked as SALE, FINAL SALE, CLEARANCE, or purchased using a discount code during a sale promotion are final sale and cannot be returned, refunded, or exchanged, unless required under Australian Consumer Law.



This policy includes:


  • Sale items
  • Clearance items
  • Promotional or discounted items
  • Items purchased using a discount or promo code
  • Storewide sale purchases


No Returns or Exchanges

  • Change of mind
  • Incorrect size selection
  • Fit preference or styling preference
  • Colour variation due to lighting or screen display
  • Delays caused by shipping carriers
  • Minor stains, marks, loose threads, or imperfections that do not affect the wearability of the item.


Australian Consumer Law

This policy does not override your rights under Australian Consumer Law.


You are entitled to a refund, repair, or replacement if an item:


  • Has a major fault
  • Is significantly different from the description
  • Is unsafe or not of acceptable quality


Minor issues may be assessed for repair or replacement at our discretion.


Important Notes

  • Measurements may vary 1–3cm due to manufacturing tolerances
  • Fabric texture, placement of embellishments, and colour tones may vary slightly
  • Sale items are not eligible for store credit unless a major fault is confirmed



By Purchasing

By completing your purchase, you acknowledge and agree that:


  • You have read and understood this policy
  • You accept that sale items are final
  • No exchanges, refunds, or credits will be issued outside of Australian Consumer Law


Other returns:

 

 

  • For all returns other than damaged, defective or incorrectly-shipped items (see above), you will be responsible for the shipping charges to return the item(s).

 

 

  • If requested for a refund, Subject to the product being unused and unworn with all the original tags intact as at the time of receiving the product. We do not provide refunds for change of mind, unused and unworn for any items will be at our sole discretion and will be subject to the approval of exchange or credit note of our inspection team.

 

  • Once your return is received and inspected, we will email you that we have received your returned item.


Exchange Policy

We want you to love your purchase. If for any reason you need to exchange an item, please note the following:


  • Timeframe: All exchange requests must be made within 14 days of receiving your order.
  • Strict Policy: Unfortunately, we are unable to accept any exchange requests made after this 14-day period.
  • Condition of Items: To be eligible for an exchange, items must be in their original condition, unworn, unused, and with all original tags and packaging intact.
  • Non-Exchangeable Items: For hygiene and safety reasons, used items and final sale, cannot be exchanged.
  • Process: To request an exchange, please contact us at info@demure-paris.com with your order number and details of the item you wish to exchange. Our team will provide you with the next steps.

We appreciate your understanding and cooperation in respecting our policy.

 

We will also notify you of the approval or rejection of your refund.

If you are approved, we will notify you.

Shipping back the item is handled by the customer

Refund Procedures

 

  • Your refund will be in the form of payment used for the purchase.

 

  • Your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 10-15 days.

 

Late or missing refunds (if applicable)

 

  • If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

 

  • If you’ve done all of this and you still have not received your refund yet, please contact us.

 

Before your parcel leaves our warehouse, it is thoroughly checked and controlled by our packing team. If you receive an item, which is damaged, please get in touch with us immediately. If your item is faulty (i.e., received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please get in touch with our Customer Care team. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a credit note if the item cannot be repaired or replaced.

customer care contact info@demure-paris.com 

 

TERMINATION WITHOUT REFUND

 

We reserve the right to terminate accounts without refund or prior notice if you violate our published Terms and conditions or become verbally abusive to our staff, other users of our site, or our associates. In case such a user tries to resubscribe to our site we reserve the right to terminate their account without a refund or prior notice and block his/her IP address.

 

Changes to this Refund Policy

 

We reserve the right to alter this Refund Policy at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our Refund Policy by contacting us at through contact us form.